If your order is not right, here is how to return or exchange it.
This page is being finalised. The outline below shows the topics it will cover – in the meantime, our team is happy to help using the contact details at the bottom of this page.
Return Window
- Returns are accepted within the period stated on your order confirmation.
- The window begins on the delivery date recorded by the carrier.
Condition of Items
- Items must be unworn, in their original condition and in the original packaging.
- Please try shoes on indoors only – outdoor wear may make an item ineligible.
How to Start a Return
- Contact us with your order number and the reason for the return.
- We will reply with return instructions and the correct return address.
Refunds
- Refunds are issued to the original payment method once the return is received and inspected.
- Please allow time for your bank or card issuer to post the credit.
Exchanges
- Exchanges for a different size or width are subject to availability.
- Contact us before shipping anything back so we can reserve your replacement.
Start with the Returns Portal, or contact us and we will guide you through it.
Contact Us
Email [email protected] or call +1 (302) 687-9350.
1290 Walden Rd, Walnut Creek, CA 94597